FAQ

HAWAII FOOD & WINE FESTIVAL

COVID-19 HEALTH & SAFETY MEASURES

The health and safety of our attendees and participants is our number one priority. To ensure your wellbeing, all events are organized in accordance with the latest local city & county mandates.

Collaboration dinners will follow the city and county guidelines set forth for restaurants and attendees at these dinners will be required to show proof of full vaccination or provide a negative COVID-19 test result taken 48-hours prior to the event.

ALL attendees at all O‘ahu events will be required to show proof of full vaccination (NEGATIVE COVID-19 TEST RESULTS WILL NOT BE ACCEPTED) to attend events pursuant to current City & County of Honolulu emergency proclamations.

Further details available on individual event pages.

By attending HFWF21:

You acknowledge that you (and all ticketed attendees) will comply with all HFWF Health & Safety Protocols once determined by government mandate at time of HFWF21, including but not limited to face mask requirements, health screening and questionnaire, proof of negative COVID-19 test or vaccine card
You (and all ticketed attendees) acknowledge that by attending HFWF21, you will be subject to HFWF Health & Safety Protocols. HFWF reserves the right to refuse entry or remove an individual from an event if any such protocols are breached

PRE-SALE AND FIRST HAWAIIAN BANK MASTERCARD® PREFERRED ACCESS

First Hawaiian Bank Private Banking customers receive exclusive access to pre-sale tickets to the Thirteenth Annual Hawaii Food & Wine Festival between May 10-16, 2023. Private Banking customers must use their First Hawaiian Bank personal Mastercard® Private Banking credit card numbers starting with 51795214, 53967511, 55248411, 55248431, 55248441, 55248479 to purchase; no other credit cards, debit, or business credit cards will be accepted to purchase tickets during the pre-sale window.

First Hawaiian Bank personal Mastercard® cardholders will be granted Preferred Access* (early entry at 5:00 P.M.) tickets for the General Admission (entry at 6:00 P.M.) price to select events:

- - Ocean’s 13 at Sheraton Maui Resort & Spa on October 14, 2023
  - Far East Street Ph’East at Alohilani Resort Waikiki Beach on November 2, 2023
  - First Hawaiian Bank Mastercard® Presents House of Blanc & Rouge at Ko Olina on November 4, 2023
    *Must use First Hawaiian Bank personal Mastercard® to purchase

MUST BE 21 YEARS OF AGE OR OLDER

No one under the age of 21, including children in strollers accompanied by their parents, will be admitted to Festival events, unless noted otherwise. Please bring valid government-issued photo identification such as a driver’s license or passport for proof of age.

ALL SALES FINAL/NO REFUNDS, NO EXCHANGES, NO REPLACEMENTS

All events, prices, performances, venues, dates and times are subject to change without notice. All sales are final. This ticket will not be replaced, refunded or exchanged for any reason whatsoever.

KAANAPALI, MAUI EVENTS POSTPONED TO SPRING 2024

The recent wildfires affecting West Maui have been devastating for all of us and our hearts go out to all that have been impacted by this disaster.

Governor Josh Green recently issued Governor’s Emergency Proclamation VI which strongly discourages non-essential travel to West Maui from August 17-October 17, 2023. In light of this and the ongoing recovery efforts, the Hawaii Food and Wine Festival will postpone the October 13-15, 2023 events in Kaanapali, Maui to the Spring 2024.

Existing ticket holders for the Kaanapali, Maui events are being offered four options for their tickets. This includes:

Request a full refund for your ticket(s)
Donate your ticket(s) to the Maui Kokua Restaurant & Hospitality Fund—providing immediate assistance to the restaurant, bar and hospitality workers of West Maui
Transfer your ticket(s) to the postponed Kaanapali Spring 2024 event (exact date TBD)
Apply the cost of your ticket(s) to another event in the HFWF23 schedule of events

INCLEMENT WEATHER

Festival Organizers accept no responsibility, financial or otherwise, for event cancellation or interruption because of inclement weather or other acts beyond its control. Festival Organizer does not refund for cancellation due to inclement weather or other acts beyond its control.

LIMITATION OF LIABILITY

Hawaii Food & Wine Festival and its affiliates, divisions, sponsors, advertising agencies, owners, partners, officers, directors, independent contractors, employees, agents, contractors and assigns (collectively, “Producers”) assume no responsibility and shall have no liability whatsoever (including for negligence) for any injury, damage to or loss of ticket holder’s person (including, without limitation, wrongful death) or property while on the premises. Holder voluntarily assumes all risks and dangers incidental to the event for which the ticket is issued, whether occurring prior to, during or after the Event. Holder voluntarily agrees that the Event and each of these two separate legal entities respective officers, directors, owners, affiliates, employees and agents acting by and through them, are expressly released by Holder from any claim incidental to the Event.

RIGHT TO USE YOUR NAME, VOICE, IMAGE AND LIKENESS

By attending the event with a ticket or credential, Holder grants the Event and its affiliates and licensees the irrevocable, transferable, perpetual right and license to publish, print, display, record and use (by photograph, film, tape, aural devices and any other method or device) the Holder’s name, voice, image and likeness while at the Event (the “Recordings”), and the use of such Recordings for any and all purposes, in any and all media now known and hereafter devised.

RESPONSIBLE CONSUMPTION OF PRODUCTS

As responsible members of the community, the Event recognizes the concern about drinking and driving, and its policy is to encourage responsible consumption of products at the Event. If Holder believes that his/her driving ability may be impaired or that Holder cannot safely operate a motor vehicle, please speak with an Event representative who will arrange for transportation back to Holder’s destination point.

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Hawaii Food & Wine Festival recognizes the use of diacritical markings in the modern orthography of Hawaiian language including the ‘okina [‘] or glottal stop, and the kahakō [ā] or macron. However, in order to ensure the best online experience for visitors to our website, these markings may be omitted throughout our site. We thank you for your understanding.